Last updated: March 2, 2026
Resolv Services LLC ("we," "us," or "our") operates the website resolvservices.com and provides plumbing services in the Permian Basin and West Texas. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
When you contact us for plumbing service, request an estimate, or use our website, we may collect the following information:
- Contact information: name, phone number, email address, and service address
- Service details: description of plumbing issue, service type requested, preferred appointment times
- Payment information: credit card or payment details (processed through secure third-party payment processors — we do not store card numbers)
- Service records: descriptions of work performed, parts installed, and warranty information
- Website usage data: pages visited, time on site, browser type, and device information (collected via cookies and analytics tools)
How We Use Your Information
We use the information we collect to:
- Schedule and provide plumbing services at your location
- Prepare and deliver free estimates
- Communicate about your service appointment, including confirmations and follow-ups
- Send maintenance reminders for equipment we installed (such as water heater flush reminders)
- Process payments for completed work
- Maintain service records for warranty purposes
- Improve our website and services based on usage data
Information We Do Not Sell
We do not sell, trade, or rent your personal information to third parties. We do not share your information with marketing companies or data brokers. Your information is used solely for providing plumbing services and communicating with you about those services.
Cookies and Analytics
Our website uses cookies and analytics tools to understand how visitors use our site. This includes:
- Google Analytics: collects anonymous data about page views, traffic sources, and user behavior to help us improve our website
- Essential cookies: small files stored on your device that help our website function properly (such as remembering your theme preference)
You can disable cookies through your browser settings. Disabling cookies will not affect your ability to contact us by phone or email.
Service Records
We maintain records of plumbing work performed at your property for warranty and service history purposes. These records include the date of service, work performed, parts installed, and warranty terms. We retain service records for a minimum of seven years. You may request a copy of your service records at any time by contacting us.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through secure, PCI-compliant third-party processors. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of non-essential communications
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your rights regarding your personal information, contact us:
- Phone: (432) 290-8511
- Email: resolv0001@gmail.com
- Mail: Resolv Services LLC, 219 W 16th St, Odessa, TX 79761
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.